Customer Service Representative

Penguin Random House is seeking a Customer Service Representative for its Distribution Services Support Center. The role supports order fulfillment, responds to customer inquiries, resolves order and shipment issues, and collaborates with internal teams to provide timely, accurate service. ResponsibilitiesCustomer Communication and Support: Serve as a primary point of contact for customers, sales representatives, and internal and external business partners, responding to inquiries received through phone and email channels. Maintain accurate interaction records, and provide timely, professional responsesOrder Facilitation and Fulfillment: Research and process customer orders, investigate order status and fulfillment issues, and support accurate and timely order processing using SAP and related business applicationsShipment Tracking and Issue Resolution: Research shipment status, delivery concerns, shortages, damages, missing items, and other order-related issues; coordinate with warehou