Customer Service Representative

American Modern Insurance Group, Inc. is hiring a Customer Service Representative to support policyholders, agents, and lienholders with inquiries, quotes, and policy servicing. The role focuses on delivering helpful customer experiences and processing service requests across multiple channels and insurance product lines. ResponsibilitiesDeliver a personalized customer experience for incoming contacts with a professional and empathic voice, prioritizing the needs of each policy holders, agents, lenders, and strategic accounts, while developing a thoughtful solution and support for all lines of businessProvide written communication when requested such as policy documents, paid receipts, lender verifications, and email follow up etcProcess transactions in an omni-channel environment (i.e. servicing via phones, chat, emails etc.) for multiple lines of business and productsUse multiple computer applications; scheduling system, policy management systems, and various tools to assistMaintain