Customer Service Representative

Akina Pharmacy is hiring a Customer Service Representative to provide responsive, empathetic support to patients, providers, and healthcare partners. The role handles customer communications, prescription order workflows, documentation, and issue resolution while meeting service and performance targets. ResponsibilitiesCustomer Relationship Management: Build and maintain positive relationships with patients and providers, going above and beyond in customer service to handle inquiries, cancellations, and confirmations with a compassionate and service-oriented approachCommunication and Support: Efficiently manage a high volume of inbound and outbound communications, including calls and live chat, to confirm orders, schedule deliveries, and address any concerns or questions from patients and providers, ensuring effective and empathetic communicationOrder Management and Workflow Efficiency: Oversee the order workflow from initiation to completion, maintaining high productivity levels and e