Customer Service Rep – Financial

Concentrix is hiring a Customer Service Rep – Financial to provide inbound customer support and help customers resolve basic technical issues. The role also involves documenting information, offering additional products or services, and delivering positive customer experiences. ResponsibilitiesProvide inbound customer support using a call flow guideHelp customers resolve basic technical issuesTrack, document, and retrieve information in databasesOffer additional products and/or servicesDeliver expert customer experiences…with a smile Qualifications6+ months of customer service experienceA high school diploma or GEDProficiency in fast-paced multi-taskingEagerness to learn new technologiesStrong computer navigation skills and PC knowledgeIn accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position BenefitsBenefits available to eligible U.S. employees in this role include medical, dental, and vision insurance,