Customer Service Rep

Lincare is seeking a Customer Service Rep - CHRG to support held revenue and claim resolution. The role collects and validates documentation, communicates with customers, payers, and internal teams, applies payer medical policy knowledge, and follows standard operating procedures to resolve account issues and improve operational results. ResponsibilitiesIdentifies opportunities that enhance operational efficiency and improve overall resultsAssists with held revenue by obtaining, reviewing, and validating required documentation to support claim resolutionCommunicates with customers, payers, and internal teams to gather information, clarify requirements, and resolve outstanding issuesApplies knowledge of payer medical policies, coverage criteria, and reimbursement guidelines to ensure accurate claim processingFollows established standard operating procedures to maintain compliance, consistency, and quality in all workflowsMonitors accounts for delays, missing documentation, or policy-rel