Customer Service Executive

Starvoke is hiring for Customer Service Executive About the Company Starvoke is hiring a Customer Service Executive to support a high-volume customer experience process for Zomato. This role offers an opportunity to build strong communication, problem-solving, and customer handling skills while working with voice and chat support channels in a structured service environment. Responsibilities Handle customer interactions for the Zomato support process through voice and chat channels. Understand customer concerns, provide accurate information, and resolve issues within defined service guidelines. Record interaction details correctly and maintain professional, empathetic communication throughout each conversation. Escalate complex or unresolved cases to the appropriate team while following process and quality standards. Meet expected productivity, response time, resolution, attendance, and customer satisfaction targets. Requirements Strong spoken and written communication skills in English and the ability to interact courteously with customers. Comfort with both voice-based and chat-based customer support work. Basic computer skills, good typing ability, active listening, and sound judgment are expected. The role is based in Gurgaon and follows a full-time, in-office work arrangement.