Customer Service Associate

Insurance Services Group of the Southeast, Inc. is hiring a Customer Service Associate to follow up with insureds who have pending insurance requirements. The role involves answering basic questions, helping customers navigate the online portal, and documenting interactions in Microsoft Dynamics; it is not a sales role. ResponsibilitiesMake outbound calls regarding pending insurance information and missing documentationReturn voicemails and respond to basic customer emails in a timely, professional mannerExplain requirements clearly and help customers navigate the online portalLeave professional voicemails and complete follow-up attemptsAnswer basic questions and escalate complex issues appropriatelyDocument all calls and commitments accurately in Microsoft DynamicsMaintain follow-up schedules and meet productivity expectations QualificationsProfessional, friendly phone presence with strong verbal and written communication skillsConfidence making high volume outbound callsAbility to st