Customer Service Agent II, After Hours Dept

Sutter Health is hiring a Customer Service Agent II to handle inquiries and service requests from patients, employees, providers, vendors, and others. The role provides accurate, timely customer support, builds collaborative customer relationships, supports service delivery teams, and helps protect confidential information while contributing to process improvement. ResponsibilitiesReceives incoming inquiries and service requests from patients, employees, providers, vendors and others, via phone, email, web portal, etc. and responds to each with accurate and timely information utilizing the highest customer service and quality standardsWorks as part of a team and others to support one or more of the service delivery teamsEstablishes and maintains strong, collaborative relationships with customers to identify additional ways to be of service and ensure customer satisfactionHelps foster an environment in which continuous improvement in business processes and services is welcomed and recog