Customer Service Agent

Lulus is hiring a Customer Service Agent to assist customers with questions, orders, and problems across inbound and outbound communications. The role supports purchasing decisions, resolves issues, shares product information, and builds customer relationships to support retention. ResponsibilitiesAnswer customer questions and assist them with order placement and site navigation through phone, chat, and emailAssist customers with making purchasing decisionsResolve any customer issues in a timely, upbeat, and friendly mannerManually place new ordersField customer questions, concerns & problemsMaintain a thorough working knowledge of the company's products and relay this information to customersDevelop rapport with customers QualificationsApplicants must reside in one of the following states to be considered: **Georgia, Pennsylvania (**excluding Philadelphia**), Texas, or Utah.**High School Diploma or equivalentStrong interpersonal skillsProfessional phone etiquetteProficient use of comp