Customer Reliability Engineer

Soracom provides cellular connectivity for IoT devices. The Customer Reliability Engineer supports customers implementing the Soracom platform by investigating technical issues, guiding customers to resolution, maintaining technical resources, and sharing feedback to improve the platform. Responsibilities Provide technical support to users who are implementing the Soracom platform in their IoT solutionsWork with engineers and AI to investigate and resolve technical issues, taking ownership of the quality of customer-facing responsesPublish and maintain documentation, knowledge bases, blogs, and other technical resources to educate customers and improve self-serviceCollect customer feedback as well as present your own suggestions for ways to improve Soracom's platform services Qualifications Self-motivated, autonomous and hands-onQuick to adapt to new things and flexibleRespectful of others, and with integrityTech-savvy and inquisitive3+ years of experience providing technical supportOu