Customer Relations Specialist

Job SummaryThis position is responsible for receiving and processing orders from customers and representatives, quoting prices and delivery dates, checking stock, and expediting information. This also involves entering and maintaining database records of customer profiles, preparing and maintaining status reports, and acting as a liaison between customer and factory in expediting orders. This position is eligible to work remotely 100% of the time. Shift: 9 am to 6 pm EST.Job Details/ResponsibilitiesIn all actions, demonstrates a primary commitment to patient safety and product quality by maintaining compliance to the Quality Policy and all other documented quality processes and procedures.First line of contact for customer inquiries via phone, email, fax, or Global Healthcare Exchange (GHX) regarding orders, returns third party complaints, and other inquires. Research and review finding with customer(s) and advise steps that will be taken to resolve issues.Receives and processes custom