Customer Program Management Analyst 1

Celestica is hiring a Customer Program Management Analyst 1 to serve as an interface between customers and internal teams, monitor customer orders, and coordinate resolution of delivery and production issues. The role also maintains issue records, analyzes and distributes performance reports, and tracks project and billing status. Responsibilities Participates as a member of a customer focus team and acts as an interface between customers and the teamReceives, reviews and monitors status of customer ordersWorks with internal and external customers to identify and resolve issues that may affect the on-time delivery of the product(s)Communicates customer requirements and issues in production meetingsResearches issues such as material, forecast, EDI transmission, and production problems and coordinates resolution with department managers, process owners or the customerMaintains issues, complaints and corrective action requests for reporting purposesEnters data into database ensuring root