Customer Insights and Satisfaction Intern

Greystar is hiring a Customer Insights and Satisfaction Intern to support resident feedback reporting, customer experience research, and process improvement. The intern will help analyze satisfaction trends, triage resident concerns, and support data-driven initiatives with the Customer Insights team and cross-functional partners. ResponsibilitiesGather and assess resident and customer input to understand business needs and identify trends across feedback channelsTrack and monitor Key Performance Indicators (KPIs) used to evaluate customer satisfaction and business impact across all relevant channelsReview incoming resident concerns and support tickets, help route them to the appropriate team based on issue type and urgency, and monitor follow-up timelines to ensure timely resolutionCommunicate client and customer feedback to team members to help implement action plans for improvementSupport projects and daily activities alongside the Customer Insights team and cross-functional partner