Customer Experience Specialist

Talking Out of Turn is hiring a Customer Experience Specialist to manage customer interactions and process orders for its B2B and B2C clients. The role supports wholesale accounts, maintains customer and order records, and coordinates with internal teams to ensure efficient fulfillment and a seamless customer experience. Responsibilities Orders from our various platforms into our order system, reach out to customers if there are questions or missing info on an order, handle customer and rep questions as they comeRespond promptly to customer inquiries via phone, email, and chatProvide accurate product information, resolve issues, and ensure customer satisfactionAssist customers with product selection, order status, and tracking informationHandle and resolve customer complaints in a timely and professional mannerAccurately enter customer orders for both B2B and B2C transactionsVerify order details, including pricing, quantities, and shipping informationCoordinate with internal department