Customer Experience Intern

How you will make an Impact (Job Summary)SPX is a diverse team of unique individuals who all make an impact. The Customer Experience Specialist Intern will support the Customer Service department in enhancing customer experience processes. This internship offers a hands-on learning opportunity for students or recent graduates interested in project management, process improvement, and customer experience strategy. You will gain practical experience analyzing customer feedback, identifying improvement opportunities, and collaborating across departments to drive results.What you can expect in this role (Job Responsibilities)While each day brings new opportunities at SPX, your core responsibilities will be:Analyze Customer Data: Evaluate customer feedback and metrics to identify trends, patterns, and actionable insights. Assist in creating reports using raw data in Excel; knowledge of Power BI is a plus.Shadowing and Collaboration: Shadow Customer Service Managers during meetings and custo