Customer Deployment Support Specialist

Monetary Metals is a disruptive, high growth gold platform that pays interest to savers, finances qualified businesses, and provides a liquid marketplace for gold leases and bonds. The company is seeking a customer-focused and technically skilled Customer Deployment Support Specialist to support client deployments, product installations, ongoing customer operations, and troubleshooting across hardware, software, and customer support workflows. ResponsibilitiesMonitor remote CCTV installations at client sites and support related deployment activitiesMonitor client operations, including stock-takes, system uptime, and other relevant operational data pointsServe as the first point of contact for customer calls and support tickets, providing timely and professional follow-upField, triage, log, track, and resolve customer issues; escalate higher-level requests as appropriateConsistent follow- with customersAnalyze technical requirementsProvide technical support across company products and s