Customer Care Associate

NTT DATA is a business and technology services leader seeking a Customer Care Associate to join their team. The role involves providing customer care to Life Insurance policyholders and ensuring customer satisfaction while handling inquiries and transactions. Responsibilities Previous life insurance industry experience that required knowledge of life insurance and annuity policies where you handled calls from policy holders inquiring about payments, policy information, or claims to support callers with various questions on different life insurance productsProviding front-line phone customer care support to policyholders, beneficiaries, agents, and internal customersEnsuring customer satisfaction (CSAT) and strive to meet service metricsDeveloping and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the teamA typical day will likely involve fielding between 75 to 100 callsCommunicating effectively and professionally