Customer Call Center Service Advisor - Automotive

The Eastwood Company sells products for automobile repair and restoration. The Customer Call Center Service Advisor assists customers with orders and questions, resolves concerns, and supports a positive customer experience across phone, email, and live chat. ResponsibilitiesHelp customers over phone, email and live chat with orders and problem-solveWork within our computer system to place and research customer orders, as well as document conversations and actionsPitch in where needed to drive a positive customer experience Qualificationscomfortable working with computers and learning new systemsmake a commitment to learn about our processesare pro-active and take a positive approach in problem solvinghave good communication skillshave spent time shopping online Preferredhave experience within a call center, but not necessaryhave automotive restoration experience, it's a plus BenefitsWork in the office or at homeTraining is provided to better understand our products and systemsMedical