CRM Manager

About the Company NANOVERSE INDIA PRIVATE LIMITED is building a next-generation immersive kids' play and gaming arena that combines technology, entertainment and memorable family experiences. The venue offers high-energy activities for children and families and is creating one of Delhi's most exciting entertainment destinations. Responsibilities Handle incoming calls, WhatsApp enquiries and leads generated through social media. Convert inbound enquiries into birthday party bookings by understanding customer needs and presenting suitable packages. Sell packages, negotiate confidently and close bookings while working toward business targets. Maintain consistent follow-ups with prospective customers until conversion. Build strong relationships with parents and encourage repeat bookings and referrals. Maintain an accurate lead pipeline, customer records and booking information. Coordinate a smooth customer journey from the first enquiry through the celebration. Deliver a helpful, energetic and professional customer experience in a fast-paced entertainment environment. Requirements 1–3 years of experience in sales, CRM, hospitality, F&B, retail or entertainment. Excellent communication, persuasion and customer-handling skills. Strong follow-up discipline, negotiation ability and closing skills. Target-oriented, commercially driven and proactive approach to work. Energetic, organised and comfortable managing multiple enquiries and bookings. Availability for 25 working days per month with five monthly offs; weekends are working days. Working hours are 11:30 AM to 8:30 PM. Compensation will be aligned with the candidate's last drawn salary and experience, with attractive performance-based incentives.