Client Support Specialist I

OverviewWe are seeking a detail-oriented Client Support Specialist to join our team. In this role, you will handle various inbound calls. Your ability to communicate accurate, courteous, and clear information will be essential in delivering exceptional customer service. Strong organizational and communication skills are crucial for success in this key position.Key Responsibilities:Answer a high volume of inbound calls with a focus on rapid response according to agreed metrics.Maintain excellent communication with customers, providers, and other departments to ensure effective service.Display professionalism, efficiency, and courtesy in interactions with co-workers, supervisors, and clients.Advise the department or unit of potential issues by analyzing trends in call types.Log call information accurately as required.Utilize Microsoft Excel and Word effectively for various tasks.Research and resolve customer inquiries by providing accurate and timely responses.Become a master at Tier I r