Client Intake Specialist

DescriptionMake the first conversation count.We are hiring Client Intake Specialists to join a growing remote team supporting individuals who are seeking professional assistance during serious and often stressful situations.This high-touch, phone-based customer service role lets you listen, communicate clearly, show empathy, and guide people through the next steps, making a real difference.You will be one of the first people clients speak with, so we're looking for someone who can build trust quickly, remain calm under pressure, and handle emotionally charged conversations with professionalism and compassion.What You'll DoHandle inbound and outbound calls with new and existing clientsVerify client information accuratelyExplain the intake process, client journey, and expected next stepsSchedule consultations and appointmentsFollow up with clients who have completed enrollment but have not yet connected with the appropriate teamAssist clients who have not completed the enrollment process