Call Center Service Rep II

The hiring company is confidential. The Customer Service Representative II facilitates communications between external customers and the sales force, serving as a first point of contact for reaching internal personnel and handling calls, messages, and escalations. ResponsibilitiesTriage and respond to external customer and sales rep calls though 1-800-CARDIAC and 1-800-CARDREPSend messages from internal/external customers to the BSC sales force by pagers, cell phones, home phones, etcEscalate and close pages via backups, if requiredMaintain a professional presence in all situations by asking and providing information per proceduresBuild Quality into all aspects of their work by maintaining compliance to all quality requirements QualificationsHS Diploma/GED Diploma required1 Year with associate in arts degree/diploma, or an equivalent combination of education/work experienceExperience in Client Teams and Outlook BenefitsHybrid role - 3 days onsite/AH.If start time is at 12pm or later yo