Business Operations Associate

NCD is hiring an Operations Associate to keep core operational workflows accurate, efficient, and on schedule. The role supports data integrity, transaction processing, reporting, cross-functional coordination, and continuous improvement across member, agent, and carrier operations. ResponsibilitiesMaintain the accuracy, consistency, and completeness of data across CRM and operational systemsIdentify, investigate, and resolve data discrepancies, documenting issues and resolutions in a timely mannerServe as a subject matter resource for assigned workflows, ensuring adherence to established guidelines and best practicesProcess assigned operational workflows (which may include billing, payments, commissions, or enrollment related files) accurately and on scheduleAudit and verify data prior to processing to minimize errors and catch issues before they reach members, agents, or carriersSupport reconciliation efforts, tracing discrepancies back to source and resolving them promptlyTrack, mon