BMVC Branch Support Customer Service Representative

The State of Indiana’s Bureau of Motor Vehicles is hiring a Branch Support Customer Service Representative to apply motor vehicle policies and support branches with customer service needs involving credentials, titles, and registrations. The role also handles complex inquiries, escalations, and accurate protection of customer records and personal information. ResponsibilitiesApply state law, rules and National Motor Vehicle (NMV) policies with accuracy, timeliness and integrity while safeguarding personal informationMaintain compliance with all laws and regulations of the State of Indiana relative to the operations, licensure, and registration of personal motor vehiclesAssist branches and partial service providers with credentials, vehicle/watercraft titles and registration needsNavigate and utilize various systems to effectively assist customers (STARS, DocuWare, Fortis, KTA, Backoffice 360, NMVTIS State Web, iPrime, BMVOA Tool, Genesys Cloud CX 3 )Research, analyze and evaluate NMVIT