Bilingual Customer Support Specialist

Paynada is a payment technology company supporting businesses that accept payments. The Bilingual Customer Support Specialist assists English- and Spanish-speaking merchants and sales agents with payment equipment setup, troubleshooting, and service requests. ResponsibilitiesAnswer high volume of inbound support calls and requests in English and SpanishMake outbound calls to follow up with merchants and resolve their open requestsDeploy, install, and reprogram payment equipment for new and existing merchantsReview merchant files in our CRM to confirm accurate setup and installationCreate POS/VAR SheetsSupport merchants and sales agents with general questions and troubleshootingWork with internal departments and vendors so every merchant activates smoothly and stays supportedTake on other duties as assigned QualificationsFluency in English and Spanish, spoken and written2+ years of experience in a technical or customer support role1+ years of experience in the merchant services industry