Bilingual Customer Service Representative - Call Center Agent (Spanish)

Connexus Resource Group is hiring a bilingual Customer Service Representative to support customers in English and Spanish. The role handles inbound and outbound calls and other customer interactions, resolves and documents customer concerns, and helps deliver a positive customer experience. Responsibilities Answer inbound and outbound customer calls, emails, and live chats in both English and SpanishProfessionally assist customers with questions, concerns, and account-related inquiriesIdentify, escalate, and document priority issues when necessaryFollow up on complex customer interactions to ensure resolutionAccurately record customer interactions and account details across multiple systemsBuild rapport with customers through positive, solution-focused communicationMaintain professionalism and productivity in a fast-paced call center environmentCollaborate with leadership and team members to improve customer experience and overall performance Qualifications Fluent in both English and S