Bilingual Customer Service Representative

HCOA Fitness is hiring a bilingual Customer Service Representative to provide customer service and administrative support to members. The role handles member issues and requests, assists field employees with contract issues, and shares customer experience feedback with the corporate team. ResponsibilitiesHandle customer services issues via phone and emailInbound and outbound callsProcess cancellations and refundsConduct welcome calls for new membersProcess member requestsPerform other duties as necessary QualificationsMinimum of a high school education (or equivalent)Must be fully bilingual (read, write, speak) - Spanish and EnglishAttention to detail and organizational skillsProblem-solving skillsAbility to work in a team environment and independentlyAbility to answer high volume phone calls while maintaining a positive and friendly demeanorHigh level of professionalism and customer service skills Preferred1-2 years customer service experience preferred Benefits15 days PTO9 Paid Holid