Bilingual Customer Service Representative

AnswerHero provides customer-service call handling for business clients. The Bilingual Customer Service Representative answers inbound calls, takes and relays messages, schedules appointments, and provides support while delivering a professional caller experience in English and Spanish. ResponsibilitiesAnswering inbound calls promptly and professionally on behalf of our business clientsCommunicate fluently in both English and SpanishTake accurate, clear messages and relay them to clients in real timeSchedule appointments and provide general client support per client instructionsFollowing client specific call-handling instructions with care and consistencyDeliver a warm, efficient, and courteous experience on every call QualificationsCommunicate fluently in both English and SpanishFluency in both English and Spanish (verbal and written)High school diploma or equivalentStrong empathy, active listening, and professional telephone mannersAttention to detail and the ability to type accurate