Associate Software Support Specialist

Tyler Technologies is hiring an Associate Software Support Specialist to provide basic-level software support and resolve client issues involving its products and databases. The role includes troubleshooting, data analysis, SQL work, client communication, and quality assurance testing while developing product knowledge. Responsibilities Provides inbound phone, web or email software support to resolve client inquiries and problems which are easily solvedAnalyzes data reports, forms, and web technologies commensurate with level of training and understandingDetermines whether to resolve issues personally or to refer to a more experience team memberReads and writes SQL to resolve basic issuesResponsibly communicates to all parties involved in issue resolution to meet and manage client expectations. Uses Tyler’s client management system to create, track, and/or update details on the specifics of client issue(s)May assist with writing estimates for software modification specifications and do