Associate, Business Operations

Protocol Behavioral Health is a purpose-driven company integrating specialized behavioral health and supportive care into oncology treatment. The Associate, Business Operations will support the day-to-day operations of the virtual behavioral health clinic, including patient referrals, scheduling, helpdesk support, billing workflows, and data accuracy. ResponsibilitiesManage the administrative workflow of new patient referrals, build out accurate patient records, and support outbound appointment remindersField incoming patient phone calls, route requests to providers, coordinate scheduling changes, and ensure a smooth virtual front-desk experienceServe as the first line of support for the internal clinic helpdesk, triage issues, and escalate items to the Operations team as neededSupport daily virtual clinic operations by maintaining accurate schedules, updating systems, and keeping providers informed of changesAssist with billing administration tasks, including gathering information, up